Contact
Lyric

Below you'll find everything you'll need to know about staying or partnering with Lyric.


To reach our team at 70Pine in New York City, please email info70pine@lyric.com or c​​all +1 646.598.0100.

Real estate partnerships: realestate@lyric.com
Press: press@lyric.com
Corporate or group sales: Please fill out this form or contact sales@lyric.com  
Corporate or group sales for 70Pine: sales70pine@lyric.com.

Suite Support Center

Frequently asked questions

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Booking & Payment
What's a Guest Verification Form and why do I have to fill one out?

Guest safety is a top priority. All reservations require guest verification, which is a brief background check to confirm that you are who you say you are.  

For those who book on Lyric.com, your reservation already includes this verification.

For guests booking elsewhere, you’ll be emailed a Guest Verification Form to be completed within 48 hours of your stay. The Guest Verification process confirms your identity, and provides all guests the peace-of-mind that only verified guests stay at Lyric. Safety is paramount, and that’s why we require this information. We’re proud to put guest safety at the core of what we do!

Could you provide me with the exact address before I book?

For security reasons, we’ll provide the exact address of our buildings in your check-in email 48 hours before your scheduled stay.

What can I expect after reserving my suite and prior to my arrival?

If you’ve made a reservation through Lyric.com, you’re all set! Your check-in details will be emailed to you 48 hours before your scheduled check-in (check that spam folder if the message goes missing!). This includes parking information, as well as building and suite access instructions. You’ll also receive a check-in notification via text on the day of your arrival.

If you’ve reserved through a different booking site, the process will be the same. However, please note that you must first complete a Guest Verification Form, which will be emailed to you at the time of your booking. To avoid check-in delays or cancellations, please complete within 48 hours of your stay. The Guest Verification process confirms your identity, and provides all guests the peace-of-mind that only verified guests stay at Lyric. Safety is paramount, and that’s why we require this information. We’re proud to put guest safety at the core of what we do!

When will I receive my check-in information and instructions?

We’re serious about your safety. That’s why, for security reasons, we can’t share the exact details of your suite until 48 hours prior to your arrival.

If you’ve made a reservation through Lyric.com, you’re all set! Your check-in details will be emailed to you 48 hours before your scheduled check-in. This includes parking information, as well as building and suite access instructions. You’ll also receive a check-in notification via text on the day of your arrival. If you booked through another booking site (such as Airbnb or Expedia), the process will be the same. You can also check your account on those sites for more details on your reservation.

Sometimes, check-in emails may end up in your spam folder. Please double-check there, just in case!

When will I be charged?

Your full payment will be processed when you book. Rates include cleaning and all applicable taxes, so there are no additional fees.

What's the cancellation policy?

Plans change—we get it. If you’ve booked directly on Lyric.com, you can cancel your reservation up to 72 hours before your arrival date for a full refund. Reservations cancelled after this are non-refundable.

If you’ve reserved through a different booking site, please refer to the cancellation policy on those sites. All cancellation requests must go through the original booking channel.

Are there any additional booking charges?

No resort fees here! The price of your stay includes everything related to your booking, from cleaning to any applicable taxes. We don’t charge security deposits for bookings made directly on Lyric.com. If you’ve reserved through a different booking site, please refer to their specific policies/charges. Please note that we reserve the right to charge for damage incurred during a stay, as well as for unexpected late checkouts.

Is there a security deposit?

No, we don't charge security deposits for the reservations made directly on Lyric.com. Other booking sites may charge a deposit, so please carefully review those terms and conditions from third parties.

Do you offer special rates for extended stays?

We love long-term guests! We’ve had guests stay with us for months. We’re happy to make arrangements for stays over 29 days. Give us a call at +1 (844) 746-1324 to get started with your booking.

Do you have a minimum or maximum length of stay?

Generally, our minimum stay requirement is one  night. However, there are a few properties that require a two-night minimum stay. Depending on your search, you’ll only see properties that can welcome you for the desired length of stay. There’s no maximum stay length—we've had guests call our suites home for as long as a year!

Can I book last-minute?

While we get that not all travel plans can be anticipated, we can only accept reservations made at least one day in advance on Lyric.com. If you’ve reserved through a different booking site, please refer to their specific policies.

During Your Stay
Can I check-in early?

The cleanliness of your suite is a top priority. While we can’t guarantee early check-in, we may be able to welcome you early in certain circumstances. In those cases, we can confirm availability 24 hours before your scheduled check-in date.

Please feel free to contact us at +1 (844) 746-1324, and we’ll do our best to get you into your Creative Suite early!

If you’re staying with us at 70Pine in NYC, please email info70pine@lyric.com, call +1 646.598.0100 or text +1 646.846.2122.

Can I get a late checkout?

Due to our cleaning schedules, we can’t accommodate late check-outs at this time. This policy ensures that we have time to properly clean and refresh the suite for the next guest. For those times when a late checkout is inevitable, the cost is $100 per hour past checkout time.

Do you provide luggage storage?

We don’t offer luggage storage at this time, but are always evolving to meet the needs of our guests and hope to offer this in the future.

How do I access the building and suite?

Most of our suites feature keyless, electronic locks for seamless access. You’ll receive an access code in your check-in instructions, which will be sent via email 48 hours before your check-in. In some cases, your suite may require a physical key, which will be provided upon check-in. Building access instructions vary by location and will also be included in your check-in email.

Are suites smoke-free?

Yes, all Lyric suites are smoke-free.

What time is check-in and checkout?

Check-in is 3:00 PM (local time) and checkout is 11:00 AM (local time).

Will I have access to a fitness center or other facilities during my stay?

Many of our buildings feature amenities, such as fitness centers. Since amenities vary by building, please review the information provided on the booking site that you used to make your reservation.

Is parking available?

Parking options vary by building. Please refer to the information provided by the booking site that you used to make your reservation.

Can I bring my pet?

Unfortunately, while we love our furry friends as much as you do, we cannot welcome them in our Creative Suites. Each building has its own rules and we try to keep our Creative Suites welcoming to those with allergies. As such, we can only allow guests to bring service animals to stay in our suites.

Please note that you’ll need to secure approval ahead of your check-in time to bring your service animal. In advance of your stay, shoot us an email at hello@lyric.com. Please give us at least 48 hours notice.

There’s one exception here: our Creative Suites at 70 Pine in New York City. We warmly welcome pets at this location. For more information, please email info70pine@lyric.com, call +1 646.598.0100 or text +1 646.846.2122.

Do you have a 24-hour front desk?

While we may not have a physical presence in every building, our virtual 24/7 Suite Support team is here to help you with anything, day or night. Just call or text us at +1 844-746-1324, or email us at hello@lyric.com.

If you’re staying with us at 70Pine in NYC, we do have a front desk. You can also email info70pine@lyric.com, call +1 646.598.0100 or text +1 646.846.2122.

Do you have Wi-Fi?

Yes, we provide complimentary high-speed Wi-Fi in every suite.

What about fresh towels and linens?

All of our suites come with fresh towels and linens, and we also include extra sets.

Creative Suites
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