Help Center

Below you'll find everything you need to know about staying or partnering with Lyric.


Corporate or group sales sales70pine@lyric.com.

Suite Support Center

Frequently asked questions

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During Your Stay
What is the last day you will be accepting guests in your Lyric locations that are ceasing operations?
I have a reservation with Lyric. What happens now?
Which locations will remain open?
Is Lyric taking precautions for COVID-19?
My travel plans have changed due to COVID-19. Can I cancel my reservation?
I am not able to return home due to the travel restrictions in place. Can I stay with Lyric?
Booking & Payment
What's a Guest Verification Form and why do I have to fill one out?
Could you provide me with the exact address before I book?
What can I expect after reserving my suite and prior to my arrival?
What's the cancellation policy?
Are there any additional booking charges?
Is there a security deposit?
Do you offer special rates for extended stays?
Do you have a minimum or maximum length of stay?
Can I book last-minute?
During Your Stay
Can I check-in early?
Can I get a late checkout?
Do you provide luggage storage?
How do I access the building and suite?
Are suites smoke-free?
What time is check-in and checkout?
Will I have access to a fitness center or other facilities during my stay?
Is parking available?
Can I bring my pet?
Do you have a 24-hour front desk?
Do you have Wi-Fi?
What about fresh towels and linens?