What is the last day you will be accepting guests in your Lyric locations that are ceasing operations?
Our NYC/70 Pine location is still open and accepting guests at this time. All other Lyric locations have already closed to guest stays and refunded cancelled reservations in full.
I have a reservation with Lyric. What happens now?
If you have a reservation in a closing location that extends or starts past Friday, April 3rd, we have already cancelled your reservation and refunded you in full. If you have a reservation in our NYC location, please reach out to firstname.lastname@example.org to discuss the specifics of your reservation.
Which locations will remain open?
We are still finalizing those details and will reach out to guests impacted by any closures as that information becomes clear. If you have an inquiry regarding your specific reservation, please reach out to us at email@example.com to find out more.
Is Lyric taking precautions for COVID-19?
As hosts in your ongoing or upcoming travels, we are taking a number of steps to keep our guests + Lyric team members healthy and safe in response to the coronavirus (COVID-19):
We’re enhancing the already-stringent cleaning protocols of our suites with directives to implement extra wipedowns of high-touch surfaces such as external doorknobs, keypads, lobby spaces, etc.
In buildings where we share common space with long-term residents, we are in close communication with building management about safety measures they are putting into the spaces we share and will actively partner to enhance and implement them.
We continue to closely monitor updates related to travel and coronavirus (COVID-19), alongside the CDC, the US Travel Association and local authorities. We are dedicated to ensuring that these proper protective measures are in place and will continue to provide up-to-date information to our guests, colleagues, and building partners.
My travel plans have changed due to COVID-19. Can I cancel my reservation?
We are absolutely committed to giving our guests the flexibility they need to make smart, safe travel decisions. We will continue to monitor this highly evolving situation and update this policy as needed.
In most cases, you can and should initiate this process through the website where you booked your reservation. If you require any additional assistance or booked directly with us, feel free to reach out to us at firstname.lastname@example.org.
(Last updated: 5/13/2020)
I am not able to return home due to the travel restrictions in place. Can I stay with Lyric?
Absolutely. If you find yourself unexpectedly in need of accommodation due to a travel restriction that prevents you from heading home, please reach out to us at info70Pine@lyric.com for more information. We are here to help!
Booking & Payment
What's a Guest Verification Form and why do I have to fill one out?
Guest safety is a top priority. All reservations require guest verification, which is a brief background check to confirm that you are who you say you are.
For those who book on Lyric.com, your reservation already includes this verification.
For guests booking elsewhere, you’ll be emailed a Guest Verification Form to be completed within 48 hours of your stay. The Guest Verification process confirms your identity, and provides all guests the peace-of-mind that only verified guests stay at Lyric. Safety is paramount, and that’s why we require this information. We’re proud to put guest safety at the core of what we do!
Could you provide me with the exact address before I book?
For security reasons, we’ll provide the exact address of our buildings in your check-in email 48 hours before your scheduled stay.
What can I expect after reserving my suite and prior to my arrival?
If you’ve made a reservation through Lyric.com, you’re all set! Your check-in details will be emailed to you 48 hours before your scheduled check-in (check that spam folder if the message goes missing!). This includes parking information, as well as building and suite access instructions. You’ll also receive a check-in notification via text on the day of your arrival.
If you’ve reserved through a different booking site, the process will be the same. However, please note that you must first complete a Guest Verification Form, which will be emailed to you at the time of your booking. To avoid check-in delays or cancellations, please complete within 48 hours of your stay. The Guest Verification process confirms your identity, and provides all guests the peace-of-mind that only verified guests stay at Lyric. Safety is paramount, and that’s why we require this information. We’re proud to put guest safety at the core of what we do!
What's the cancellation policy?
Plans change—we get it. If you’ve booked directly on Lyric.com, you can cancel your reservation up to 72 hours before your arrival date for a full refund. Reservations cancelled after this are non-refundable.
If you’ve reserved through a different booking site, please refer to the cancellation policy on those sites. All cancellation requests must go through the original booking channel.
Are there any additional booking charges?
No resort fees here! The price of your stay includes everything related to your booking, from cleaning to any applicable taxes. We don’t charge security deposits for bookings made directly on Lyric.com. If you’ve reserved through a different booking site, please refer to their specific policies/charges. Please note that we reserve the right to charge for damage incurred during a stay, as well as for unexpected late checkouts.
Is there a security deposit?
No, we don't charge security deposits for the reservations made directly on Lyric.com. Other booking sites may charge a deposit, so please carefully review those terms and conditions from third parties.
Do you offer special rates for extended stays?
We love long-term guests! We’ve had guests stay with us for months. We’re happy to make arrangements for stays over 29 days. Give us a call at +1 (844) 746-1324 to get started with your booking.
Do you have a minimum or maximum length of stay?
Generally, our minimum stay requirement is one night. However, there are a few properties that require a two-night minimum stay. Depending on your search, you’ll only see properties that can welcome you for the desired length of stay. There’s no maximum stay length—we've had guests call our suites home for as long as a year!
Can I book last-minute?
While we get that not all travel plans can be anticipated, we can only accept reservations made at least one day in advance on Lyric.com. If you’ve reserved through a different booking site, please refer to their specific policies.
During Your Stay
Can I check-in early?
The cleanliness of your suite is a top priority. While we can’t guarantee early check-in, we may be able to welcome you early in certain circumstances. In those cases, we can confirm availability 24 hours before your scheduled check-in date.
Please feel free to contact us at +1 (844) 746-1324, and we’ll do our best to get you into your Creative Suite early!
If you’re staying with us at 70Pine in NYC, please email email@example.com, call +1 646.598.0100 or text +1 646.846.2122.
Can I get a late checkout?
Due to our cleaning schedules, we can’t accommodate late check-outs at this time. This policy ensures that we have time to properly clean and refresh the suite for the next guest. For those times when a late checkout is inevitable, the cost is $100 per hour past checkout time.
Do you provide luggage storage?
We don’t offer luggage storage at this time, but are always evolving to meet the needs of our guests and hope to offer this in the future.
How do I access the building and suite?
Most of our suites feature keyless, electronic locks for seamless access. You’ll receive an access code in your check-in instructions, which will be sent via email 48 hours before your check-in. In some cases, your suite may require a physical key, which will be provided upon check-in. Building access instructions vary by location and will also be included in your check-in email.
Are suites smoke-free?
Yes, all Lyric suites are smoke-free.
What time is check-in and checkout?
Check-in is 3:00 PM (local time) and checkout is 11:00 AM (local time).
Will I have access to a fitness center or other facilities during my stay?
Many of our buildings feature amenities, such as fitness centers. Since amenities vary by building, please review the information provided on the booking site that you used to make your reservation.
Is parking available?
Parking options vary by building. Please refer to the information provided by the booking site that you used to make your reservation.
Can I bring my pet?
Unfortunately, while we love our furry friends as much as you do, we cannot welcome them in our Creative Suites. Each building has its own rules and we try to keep our Creative Suites welcoming to those with allergies. As such, we can only allow guests to bring service animals to stay in our suites.
Please note that you’ll need to secure approval ahead of your check-in time to bring your service animal. In advance of your stay, shoot us an email at firstname.lastname@example.org. Please give us at least 72 hours notice.
There’s one exception here: our Creative Suites at 70 Pine in New York City. We warmly welcome pets at this location. For more information, please email email@example.com, call +1 646.598.0100 or text +1 646.846.2122.
Do you have a 24-hour front desk?
While we may not have a physical presence in every building, our virtual 24/7 Suite Support team is here to help you with anything, day or night. Just call or text us at +1 844-746-1324, or email us at firstname.lastname@example.org.
If you’re staying with us at 70Pine in NYC, we do have a front desk. You can also email email@example.com, call +1 646.598.0100 or text +1 646.846.2122.
Do you have Wi-Fi?
Yes, we provide complimentary high-speed Wi-Fi in every suite.
What about fresh towels and linens?
All of our suites come with fresh towels and linens, and we also include extra sets.
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