Help Center

Below you'll find everything you need to know about staying or partnering with Lyric.


To reach our team at 70Pine in New York City, please email info70pine@lyric.com or c​​all +1 646.598.0100.

Real estate partnerships: realestate@lyric.com
Press: press@lyric.com
Corporate or group sales: Please fill out this form or contact sales@lyric.com  
Corporate or group sales for 70Pine: sales70pine@lyric.com.

Suite Support Center

Frequently asked questions

CHoose a category
During Your Stay
What is the last day you will be accepting guests in your Lyric locations that are ceasing operations?
I have a reservation with Lyric. What happens now?
Which locations will remain open?
I’m from the media and would like a statement about why Lyric is scaling back its locations. Can you tell me more?
Is Lyric taking precautions for COVID-19?
Why is it taking so long to get a response to my messages?
How is COVID-19 affecting the activities and other amenities that are available to me?
My travel plans have changed due to COVID-19. Can I cancel my reservation?
Booking & Payment
What's a Guest Verification Form and why do I have to fill one out?
Could you provide me with the exact address before I book?
What can I expect after reserving my suite and prior to my arrival?
When will I receive my check-in information and instructions?
When will I be charged?
What's the cancellation policy?
Are there any additional booking charges?
Is there a security deposit?
Do you offer special rates for extended stays?
Do you have a minimum or maximum length of stay?
Can I book last-minute?
During Your Stay
Can I check-in early?
Can I get a late checkout?
Do you provide luggage storage?
How do I access the building and suite?
Are suites smoke-free?
What time is check-in and checkout?
Will I have access to a fitness center or other facilities during my stay?
Is parking available?
Can I bring my pet?
Do you have a 24-hour front desk?
Do you have Wi-Fi?
What about fresh towels and linens?