Suite Support Center

Below you'll find everything you'll need to know about staying with Lyric. And if we missed something, just give us a call or email.

Frequently asked questions

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Booking & Payment
When will I be charged?

Full payment is required upon booking.

What's the cancellation policy?

Cancel up to 7 days before check in and get a 50% refund (minus service fees). Cancel within 7 days of your trip and the reservation is non-refundable. Service fees are refunded when cancellation happens before check in and within 48 hours of booking.

Are there any additional booking charges?

No, there aren’t. The price of your stay includes everything, from a standard cleaning fee to applicable taxes.

Is there a security deposit?

No, we don't charge security deposits for the reservations made directly on Lyric.com.

What's the pre check-in process?

If you made a reservation on Lyric.com, you are all set! We will send all the necessary information to access your Creative Suite 2 days before check-in.

Do you offer deals for longer-term bookings?

We'd love for you to stay with us for a longer period of time. For stays over 30 days, please contact us and we'll be happy to help you out.

Do you have a minimum or maximum length of stay?

Our minimum stay is two nights. Our maximum stay length is up to you. We’ve had guests stay the entire year.

Can I book last-minute?

We require one day’s advance notice for booking. We don’t accept same-day bookings.

During Your Stay
How do I access the apartment?

Every suite features keyless electronic access so you can come and go on your terms.

Is it smoke-free?

Yes, all our suites are smoke-free.

What size beds do you have?

Every suite features a premium queen-sized mattress from Casper.

What time is check-in and check-out?

Check-in time is 3:00 PM (local time) and check-out time is 11:00 AM (local time).

Do you have a fitness center?

Yes, most of our properties feature state-of-the-art fitness centers, pools and business lounges.

Is parking available?

Some of our buildings have parking on-site for an additional fee. Otherwise, we recommend nearby public garages. Uber and Lyft are also great ways of getting around in our cities.

Are pets allowed?

Unfortunately, while we love our furry friends as much as you do, we cannot accommodate them in our Creative Suites.

Do you have a 24-hour front desk?

Our virtual 24/7 Suite Support team is here to help you with anything day or night. Just call us at +1 844-746-1324, text us at +1 844-746-3435, or e-mail us at hello@lyric.com

Do you have Wi-Fi?

Yes, we provide complimentary high-speed Wi-Fi in every suite.

What about fresh towels and linens?

All of our suites come with fresh towels and linens, and we also include extra sets.

Creative Suites
What is a Creative Suite?

It’s a thoughtfully designed and fully outfitted apartment inside a premium property, set within an ideal location.

What comes in a Creative Suite?

All of our suites come with the following:

  • premium Casper mattress
  • Frette linens and towels
  • Malin+Goetz toiletries
  • smart Tvs ready to play Hulu and Netflix
  • record players and albums
  • full-equipped kitchen
  • locally roasted pour over coffee
  • local artwork
  • free Wi-Fi
  • keyless entry
  • 24/7 suite support