To Our Lyric Guests,

As hosts in your ongoing or upcoming travels, we wanted to take a moment to share with you the steps we are taking to keep our guests + Lyric team members healthy and safe in response to the coronavirus (COVID-19):

• We've reached out to all of our headquarters-based, in-market and remote teams to ensure they have the best practices in preventing the spread of infection (as outlined by the Center for Disease Control [CDC] and the World Health Organization [WHO]) and the supplies to put those into effect immediately.

• We're enhancing the already-stringent cleaning protocols of our suites with additional requests:

  • In addition to their usual wipedown of all surfaces, faucets, and fixtures, our cleaners will be paying particular attention to other high-touch surfaces such as external doorknobs, keypads, etc.
  • Our in-market teams have been instructed to frequently wipe down any lobby spaces we manage and to have hand sanitizer available for guest and employee use.
  • All Lyric team members and vendors have been asked to prioritize health and safety above all else and stay home if they feel any emerging symptoms of illness.
• In buildings where we share common space with long-term residents, we are in close communication with building management about safety measures they are putting into the spaces we share and will actively partner to enhance and implement them.

We continue to closely monitor updates related to travel and coronavirus (COVID-19), alongside the CDC, the US Travel Association and local authorities. We are dedicated to ensuring that these proper protective measures are in place and will continue to provide up-to-date information to our guests, colleagues, and building partners.

If you have any questions, please reach us at 1-844-746-1324 or hello@lyric.com.

Best,
Lyric Guest Services & Support