COVID-19 Update: Learn more about what we’re doing

Our commitment to cleanliness extends from curbside to bedside as we remain open and ready to welcome you. Below is what we are doing to make your travels safer.
Throughout your Creative Suite:
  • Cleaning Solutions: While we love testing new technology, you shouldn’t be a guinea pig when it comes to cleaning. We use only EPA-certified “List N” hospital-grade cleaning solutions that are proven to eliminate COVID-19 and other pathogens that can cause illness.
  • Linen Cleaning: We’ve adopted new guidelines, set by the AHLA and the CDC, in our linen cleaning process between guests to ensure that you have can rest easy and have some unusually good sleep.
  • Room Assignments: To encourage social distancing, we are assigning Creative Suites to locations that have as few neighbors as possible.
  • Sanitizing: High touch areas are on an accelerated sanitization cycle. TV remotes, door handles, and light switches? Yep, all those (and more) are being regularly disinfected during regular housekeeping cleaning as well as upon your departure.
  • Social Distancing: To reduce contact with staff, we continue to offer our SMS text service for questions and requests. Feel free to text us anytime at +1-646-846-2122 if you need help, or if you just want to a ‘quarantine buddy’ to chat with!
Within our building:
  • Face coverings: Face coverings are required for all guests and staff in all public spaces including hallways, laundry areas, and the Loft.
  • Staying Clean: We’ve installed hand sanitizer stations by entrances and exits.
  • Prioritizing Needs:  Given local mandates, we are focused on supporting only the most critical needs of our guests. Other requests may be delayed or denied, including mail deliveries, on-call items, and out-of-cycle housekeeping. That said, we continue to sanitize shared spaces like elevators and laundry rooms on an accelerated schedule.
  • Amenity Changes: The restaurant (Crown Shy) and the coffee shop (Black Fox) are open with limited hours and are offering takeout orders only. The grocery store (City Acres Market) also remains open. The fast casual eatery (Blue Park Kitchen), the gym (NYSC Elite), and the business center are currently closed until local mandates allow their re-opening.
Protecting ourselves:
  • Health Screenings: Each day, LYRIC staff begins their shift by completing a health screening. Any employee who does not pass the screening or displays symptoms of sickness are sent home.
  • COVID-19 Testing: We provide all LYRIC staff with healthcare coverage, including free COVID-19 testing as often as requested and needed.
  • Reducing Our Exposure: Many of our front-line staff are staying on property to reduce their exposure from commuting. We’ve always promoted that our Creative Suites are amazing to live in, and now we are living that promise with you! Additionally, any employee or partner who feels ill are required to stay home.
All of these efforts are being noticed; in May, AAA awarded us their Inspector’s Best Of Housekeeping award! This award indicates that our property’s cleanliness and condition rank at the top of 27,000 AAA Inspected hotels nationwide.

And if that hasn’t encouraged you to stay with us, we are also offering some of our lowest rates and the most flexible cancellation polices of the year through Lyric.com… so take a peek and we look forward to welcoming you home soon!